Cancellation Policy

More than 48 hours before appointment
If you cancel more than 48 hours before your scheduled appointment, you will receive a full refund of your deposit. No cancellation fee applies.

24–48 hours before appointment
Cancellations made between 24 and 48 hours before your appointment will result in a 50% refund of your deposit. The remaining 50% is retained by the braider to compensate for the short notice.

Less than 24 hours before appointment
Cancellations made within 24 hours of your appointment are non-refundable. The full deposit is retained by the braider as a late cancellation fee.

No-shows
If you do not attend your appointment without prior notice, the full deposit is forfeited. Repeated no-shows may result in account restrictions.

Braider-initiated cancellations
If a braider cancels your appointment for any reason, you will receive a full refund of your deposit within 3–5 business days. BraiderSpace will also assist you in finding an alternative braider.

Repeated braider cancellations
Braiders who repeatedly cancel bookings may have their accounts suspended or removed from the platform. We take reliability seriously and hold all braiders to a high standard.

Rescheduling with more than 24 hours notice
You may reschedule your appointment at no cost if you give more than 24 hours notice. Your deposit will be transferred to the new appointment date.

Rescheduling within 24 hours
Rescheduling within 24 hours of your appointment is at the braider's discretion. A rescheduling fee may apply, or the appointment may be treated as a late cancellation.

Medical emergencies
In the event of a genuine medical emergency, please contact us at info@braiderspace.com with supporting documentation. We will review your case and may issue a full refund at our discretion.

Extreme weather or travel disruption
If you are unable to attend due to severe weather or significant travel disruption (e.g. rail strikes), please contact us as soon as possible. We will work with you and your braider to find a fair resolution.